VIRTAVO Store

Return&Warranty Policy

At VIRTAVO, we’re committed to providing high-quality products and excellent customer service.
Your satisfaction is our top priority.

1-Year Warranty

All products purchased from the VIRTAVO online store are covered by a 1-year limited warranty from the date of delivery. This warranty protects you against defects in materials and workmanship under normal use.

Free Replacement Guarantee

If your item is defective or malfunctions within the warranty period, we’ll provide a free replacement — no extra fees, no hassle. Just reach out to our support team with your order details.

30-Day Return Policy

Not completely satisfied with your purchase? No problem.

  • You may return items within 30 days of delivery for a full refund.
  • Items must be in their original condition and packaging, with all accessories included.
  • Return shipping may apply unless the product is defective or incorrect.

Request a Return or Replacement

  1. Contact us at support@virtavo.com with your order number and a brief description of the issue.
  2. Our customer service team will respond within 1–2 business days with instructions.
  3. For approved warranty claims, we’ll ship your replacement free of charge.

Please Note: This policy applies only to purchases made through our official online store. The warranty does not cover damage caused by misuse, accidents,
or unauthorized modifications. Promotional or giveaway items are not covered under the warranty.